We ship within the 48 contiguous states.  White Glove Delivery is included with all of our shipments.  Since our pieces are made of all solid wood and need to be handled with care, we use a furniture delivery company that blanket wraps our pieces and bring them into your home.  There may be an extra wait for these deliveries, but we do not want any damage to occur in transport which makes it worth the extra wait!

WHITE GLOVE DELIVERY
White glove delivery includes light assembly of item, removal of all packaging and careful placement of furniture in your home.  Additional charges may be incurred for deliveries to a second floor.

Please inspect all known factors before delivery including ceiling heights, elevator delivery, corridors, doorways, turning radius, etc.  It is the customer’s responsibility that the merchandise can be delivered to its final destination.  Redelivery charges also may be incurred if the customer is not home at the time of delivery.  All shipping charges are nonrefundable.

FREIGHT DAMAGE
All furniture is inspected before delivery but occasionally items are damaged in shipping.  In this case, the carrier is the liable party.  Please inspect all items thoroughly upon delivery and before the driver leaves.  If you suspect damage, then open the box and inspect the items.    Have the driver make notations on the freight bill (bill of lading) the number of damaged pieces and a description of the damages.  If you believe the damage is not repairable, then please refuse the item so it can be processed for a claim.  If the damage is repairable, please contact customer service and we will make all attempts at repairing the damage or issuing a credit.

Please take photographs of the damaged items and boxes.  Then please contact customer service immediately.  All damage claims must be received within 3 days of delivery.  No damage claims will be accepted after the third day.