Shipping and Tax Costs

Furniture, Bedding and Lighting Items

Many of the items in these categories are made to order, all special order items and custom orders, including all furniture are not returnable or refundable.  If you would like to order samples to see the finish of an item before ordering, please call or email us and we will send you samples for a refundable deposit.

You have up to 3 days to cancel an order and a full refund will be made from the time the order is placed.

Occasionally items are on back order or discontinued by manufacturers without prior notice to us.  If this is the case with your purchase, we will contact you immediately and give you the option to wait or refund your purchase.

Returns (except special and custom orders) may be accepted within 14 days from the date of purchase.  Do not ship items back to us without getting an authorization number.  Please notify our customer service department for a return authorization number prior to your return.  On furniture, return items that are not defective, a 25% restocking fee will be charged.  Accessories will incur a 15% restocking fee.  Products must be in their original packaging and in excellent condition.  Once return items are received, they will be inspected by the manufacturer and they will then notify our customer service department of the condition of the item.  The return will then be processed.  It may take 7 to 14 days for the return to show in your account.  Special orders, custom orders, orders that are made upon ordering and clearance items cannot be returned.

Once you have finalized your order, press the checkout button and you will see a summary of your order. You will receive an email confirming that we have received your order. We will then send you a confirmation email that your order is in stock and the order has been placed. If the item is not in stock, we will notify you of the lead time. 

For any questions on if an item is a special or custom order, please call us at 1-800-991-7058.

For additional information or if you would like to place an order by phone, then please call 1-800-991-7058 and one of our associates will be happy to help you.

FACTORY LEAD TIMES
Depending on the manufacturer, special and custom orders all have different lead times.  If the item is not in stock, please call or email and we can notify you of the expected lead time.

SHIPPING INFORMATION

We ship within the 48 contiguous states.  Delivery is included with all of our shipments.  Since many our pieces are made of all solid wood and need to be handled with care, we suggest using our white glove delivery service that will blanket wraps the pieces and bring them into your home.  Typical delivery times are 7 to 24 days if the items are in stock and depending on the method of delivery.

CANCELLATION POLICY
If you would like to cancel an order, than please contact us at 1-800-991-7058 as soon as possible. If an order is not cancelled in writing within 3 days from the time the order is placed, all return shipping costs will be the buyer's responsibility. A 15% restocking fee will also be charged.

Special orders may be cancelled up to 5 days after placing the order.  Orders cannot be cancelled once an order has been placed with the factory.

SHIPPING
Deposits for custom items are forfeited if items are refused or remaining balances unpaid if unless orders are cancelled within 5 days of purchase.  Customer is to inspect all items before signing off on delivery.   Once delivery is approved by customer, Custom Furniture World is not liable for any items accepted on delivery.  Any items that are found to have damage upon arrival should be inspected to see if the repairs are minor and can be fixed.  Please take pictures of any and all damage so it can be reported to Custom Furniture World.  If there is damage that has occured in shipping, please make a not on the bill of lading and refuse the item so it can be returned for claim processing. 

METHODS OF PAYMENT
We accept checks and credit cards over the phone or through our online payment center.  If paying by check, orders will not be shipped until the check has cleared, typically 5 days.  We accept the following credit cards:  Visa, MasterCard, Discovery, American Express.  We also accept Paypal.

TAX
All orders shipped within the state of Florida will be charged sales tax.

When trying to furnish your home in style, Custom Furniture World is the best resource for reclaimed wood furniture. We strive for complete customer satisfaction with every piece and provide purchase info to help ensure that transactions go smoothly every time. Find the furniture that will turn your house into your dream home here!