Free Shipping

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We ship within the 48 contiguous states.  Some of our items are eligible for Free Shipping.  Some of our pieces may require special handling and need to be shipped with care, we will require using a white glove delivery service. Typical delivery times are 7 to 24 days if the items are in stock and depending on the method of delivery.

Bronze Delivery

This includes 2 person delivery, inside the threshold, stair carries (up two flights prior to the threshold).

Silver Service

Includes inside placement and two flights of stairs

Gold Service

Includes inside placement, two flights of stairs, unpacking, debris removal, and set-up limited to 15 minutes (and no usage of tools).  Set up services that exceed fifteen minutes will be charged at a rate of 22.00 per quarter hour.

Platinum Service

Includes inside placement, two flights of stairs, unpacking, debris removal, and light assembly limited to 30 minutes.  Assembly services that exceed thirty minutes will be charged at a rate of $22.00 per quarter hour.  Assembly services do not include any electrical, plumbing, or component hookups.


DELIVERY
Please inspect all known factors before delivery including ceiling heights, elevator delivery, corridors, doorways, turning radius, etc.  It is the customers responsibility that the merchandise can be delivered to its final destination.  Redelivery charges also may be incurred if the customer is not home at the time of delivery.  All shipping charges are nonrefundable.

FREIGHT DAMAGE
All furniture is inspected before delivery but occasionally items are damaged in shipping.  In this case, the carrier is the liable party.  Please inspect all items thoroughly upon delivery and before the driver leaves.  If you suspect damage, then open the box and inspect the items.    Have the driver make notations on the freight bill (bill of lading) the number of damaged pieces and a description of the damages.  If you believe the damage is not repairable, then please refuse the item so it can be processed for a claim.  If the damage is repairable, please contact customer service and we will make all attempts at repairing the damage or issuing a credit.

Please take photographs of the damaged items and boxes.  Then please contact customer service immediately.  All damage claims must be received within 3 days of delivery.  No damage claims will be accepted after the third day.