Once you have finalized your order, press the checkout button and you will see a summary of your order. You will receive an email confirming that we have received your order within 24 to 48 hours. We will then send you a confirmation email that your order is in stock and the order has been placed. If the item is not in stock, it will be a special order and the delivery time will be 12 to 14 weeks.
Since we offer over 20 stains of wood, we may have other colors which may be available. We will always tell you of any other choices we have in case you do not want to wait.
Special orders will require a 50% deposit and the balance paid in full before the item is delivered.
For additional information or if you would like to place an order by phone, then please call 1-800-991-7058 and one of our associates will be happy to help you.
FACTORY LEAD TIMES
If the item is in stock, the order will be placed and delivery can be anticipated within 7 to 14 days. From the time that a special order is placed, the lead time is approximately 12-14 weeks. An additional 4 weeks is added on for special orders placed between November 1st and January 31st due to the fact that we close our factory for a month over the Holidays.
CANCELLATION POLICY
If you would like to cancel an order, than please contact us at 1-800-991-7058 as soon as possible. If an order is not cancelled in writing within 3 days from the time the order is placed, all return shipping costs will be the buyer's responsibility. A 20% restocking fee will also be charged. Special orders may be cancelled up to 5 days after placing the order. Orders cannot be cancelled once an order has been placed with the factory.
RETURN POLICY
Undamaged and non-custom (special order) pieces may be returned with 7 days of the recieving the items. All items must be in their original packaging and return shipping costs will at the buyer's expense. A 20% restocking fee will also be charged. You must contact us for authorization before prior to returning any piece. Returns are not accepted on custom items and clearance items. Deposits for custom items are forfeited if items are refused or remaining balances unpaid if unless orders are cancelled within 5 days of purchase. Customer is to inspect all items before signing off on delivery. Once delivery is approved by customer, Custom Furniture World is not liable for any items accepted on delivery. Any items that are found to have damage upon arrival should be inspected to see if the repairs are minor and can be fixed. Please take pictures of any and all damage so it can be reported to Custom Furniture World. If there is damage that has occured in shipping, please make a not on the bill of lading and refuse the item so it can be returned for claim processing.
METHODS OF PAYMENT
We accept checks and credit cards over the phone or through our online payment center. If paying by check, orders will not be shipped until the check has cleared, typically 5 days. We accept the following credit cards: Visa, MasterCard, Discovery, American Express
TAX
All orders shipped within the state of Texas will be charged a sales tax of 8.25%. Otherwise, no sales tax will be applied outside the state of Texas. |
