Custom Furniture World offers a
hassle-free, no restocking fee policy. If you are not satisfied with
your purchase, we will refund the cost of your purchase or allow an
Occasionally items are on back order or discontinued by manufacturers without prior notice to us. If this is the case with your purchase, we will contact you immediately and give you the option to wait or refund your purchase.
(except special and custom orders) may be accepted within 5 days from
the date of receipt. Do not ship items back to us without getting an
authorization number. Products must be in their original packaging and
in excellent condition. Once return items are received, they will be
inspected by the manufacturer and they will then notify our customer
service department of the condition of the item. The return will then
be processed. It may take 7 to 14 days for the return to show in your
Once you have finalized your order, press the checkout button and you will see a summary of your order. You will receive an email confirming that we have received your order. We will then send you a confirmation email that your order is in stock and the order has been placed. If the item is not in stock, we will notify you of the lead time.
For any questions on if an item is a special or custom order, please call us at 1-800-991-7058.
For additional information or if you would like to place an order by phone, then please call 1-800-991-7058 and one of our associates will be happy to help you.
FACTORY LEAD TIMES
on the manufacturer, special and custom orders all have different lead
times. If the item is not in stock, please call or email and we can
notify you of the expected lead time.
within the 48 contiguous states. Some of our items are eligible for
Free Shipping. Some of our pieces may require special handling and need
to be shipped with care, we will require using a white glove delivery
service. Typical delivery times are 7 to 24 days if the items are in
stock and depending on the method of delivery.
This includes 2 person delivery, inside the threshold, stair carries (up two flights prior to the threshold).
Includes inside placement and two flights of stairs
Includes inside placement, two flights of stairs, unpacking, debris removal, and set-up limited to 15 minutes (and no usage of tools). Set up services that exceed fifteen minutes will be charged at a rate of 22.00 per quarter hour.
inside placement, two flights of stairs, unpacking, debris removal, and
light assembly limited to 30 minutes. Assembly services that exceed
thirty minutes will be charged at a rate of $22.00 per quarter hour.
Assembly services do not include any electrical, plumbing, or component
Special orders may be cancelled up to 5 days after placing the order. Orders cannot be cancelled once an order has been placed with the factory.
METHODS OF PAYMENT
When trying to furnish your home in style, Custom Furniture World is the best resource for reclaimed wood furniture. We strive for complete customer satisfaction with every piece and provide purchase info to help ensure that transactions go smoothly every time. Find the furniture that will turn your house into your dream home here!