Terms and Conditions

If shopping at our store, please be advised of our Terms and Conditions

Estimated shipping and delivery times
Within each product page, we have listed estimated ship times.  Please note that these are estimated times and are subject to availability of products.  If a product you have ordered is on backorder or out of stock, we will notify you and you will have the option of waiting or cancelling the order.  At times, there may be additional manufacturer delays, due to backups in production.  If a problem like this arises, you will be notified as soon as possible.  To verify if items are in stock or shipping times, please email sales@customfurnitureworld.com.

Furniture
Most of  our furniture is made from wood, a natural living and breathing product. This wood is natural,  making no two pieces of wood, even from the same tree, exactly the same. There are certain types of wood will have more visible knots and wood grain. Our manufacturers make every effort to conceal knots and grain on painted finishes, but due to natural resins within some wood types (i.e. pine), they cannot completely eliminate them or guarantee to control them. Knots and grain may bleed through and slightly discolor the finish (this may be more apparent on light color finishes). This discoloration is not to be considered a defect in craftsmanship. Irregularities in the finishes are not to be considered defects. While finishes are durable, they are not indestructible. Please contact us for care and maintenance of your wood furniture.Because wood responds to fluctuations in humidity levels (just like hardwood flooring), furniture can expand and contract over time depending on the climate. Keep in mind that the humidity or dryness in your home may cause splitting which will not affect the structural integrity of the piece.  This is not considered to be defective!

Certain types of wood will have more visible knots and wood grain. Our artisans make every effort to conceal knots and grain on painted finishes, but due to natural resins within some wood types (i.e. pine), they cannot completely eliminate them or guarantee to control them. Knots and grain may bleed through and slightly discolor the finish (this may be more apparent on light color finishes). This discoloration is not to be considered a defect in craftsmanship. Irregularities in the finishes are not to be considered defects. While finishes are durable, they can be destroyed with improper care. Please contact us for care and maintenance of your wood furniture.

Return policy
There are no refunds or returns 30 days for any reason. No returns are accepted for special orders, close outs, clearance items and custom furniture; all such sales are final. If you would like to exchange or return an item purchased in the last 30 days that was not a final sale or a custom item, you will need to request a Return Authorization (RMA) number at sales@customfurnitureworld.com

When placing your order, if you are at all uncertain if what you are ordering is considered custom please contact us to verify. You may cancel a custom order and to have the amount refunded to your credit card within 24 hours of the time you place your order. After 24 hours, custom orders are non-refundable. We regret that we cannot make any exceptions to this rule.

Color: Every computer monitor displays color differently, Custom Furniture World cannot be responsible for variations between the actual product color how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures and other features are provided by the manufacturer; Custom Furniture World assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.

In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of Custom Furniture World, the customer shall be responsible for all attorneys' fees and costs borne by Custom Furniture World. The terms of any purchase from or dispute with Custom Furniture World shall be governed by Florida law, and any litigation arising out of such dispute shall be brought in the State of Florida, Broward County.

Upon delivery, please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unable to be returned. Please refer to our vendor warranties for specific information on individual policies.

If you have placed an order for custom furniture and it does not arrive with the specifications that you selected when ordering, Custom Furniture World reserves the right to have the item or items replaced and reshipped at no additional charge to you. Please contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.

Custom Furniture World does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. Please feel free to make an inquiry as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Shipping time for freight items (this includes, furniture and some rugs) is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party.  We do our best to make sure you are happy!

Furniture
Most of  our furniture is made from wood, a living breathing product. Since this is nature, no two pieces of wood, even from the same tree, are exactly alike.  Please note that the degree of humidity or dryness in your home may cause splitting which will not affect the structural integrity of the piece and is not to be considered defective. Wood responds to fluctuations in humidity levels (just like hardwood flooring), furniture can expand and contract over time depending on the climate.

There are certain types of wood will have more visible knots and wood grain. Our artisans make every effort to conceal knots and grain on painted finishes, but due to natural resins within some wood types (i.e. pine), they cannot completely eliminate them or guarantee to control them. Knots and grain may bleed through and slightly discolor the finish (this may be more apparent on light color finishes). This discoloration is not to be considered a defect in craftsmanship. Irregularities in the finishes are not to be considered defects. While finishes are durable, they are not indestructible. Please contact us for care and maintenance of your wood furniture.

Furniture/ Accessories Warrantees
Custom Furniture World upholds the warrantees provided by the artisans and manufacturers who create our furnishings. Since every manufacturer works differently,  the details and duration of our manufacturers' warrantees differ, we encourage you to ask one of our design consultants for specific warranty information on products of interest.

Shipping and delivery methods
Freight carriers ship most of our furniture and they schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you. For standard freight delivery our shippers deliver furniture to your driveway. Premium in-home delivery is available if you would like the item placed inside the threshold of your home or in a particular room with all packing materials discarded. Freight items can be ONLY shipped within the 48 contiguous states.

Please do not arrange for the item/items to be delivered when no one is home to receive them. If your scheduled appointment is missed, you will be charged a delivery trip fee. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected before you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. Custom Furniture World will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.

When noted on each of the products, some furniture is only available to ship Standard. Furniture assembly is not included, but may be available if it is arranged before order is placed. Please contact our sales@customfurnitureworld.com before placing your order should you need special delivery arrangements or furniture assembly for a fee if possible.

If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.

Copyright
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